Legal information of the company
Company – full name:
SPLENDOR tekstil d.o.o. for mediation and trade
Company – short name:
SPLENDOR tekstil d.o.o.
Identification number:
01471171
Registry court:
The entity is registered with the Commercial Court in Zagreb, Tt-08-14350-2
MBS:
080324255
VAT:
45005463104
Headquarters:
Petrovaradinska 1a, 10 000 Zagreb
Legal form:
Limited Liability Company
Commercial banks and giro accounts:
HR6323600001102471942, Zagrebačka banka d.d.
HR2223400091110727918, Privredna banka Zagreb d.d.
HR1625000091101511111, Addiko Bank d.d.
Basic capital:
40,000.00 kn paid in full
Authorized representatives
Željko Perčić, CEO
PERSONAL DATA PROTECTION
We are committed to protecting the personal data of our customers by collecting only the necessary, basic customer data that is necessary to fulfill our obligations.
All user data is strictly protected and is only accessible to employees who need it to perform their jobs. All our employees are responsible for respecting the principles of privacy protection.
SPLENDOR tekstil d.o.o., Petrovaradinska 1a 10000 Zagreb, Croatia, VAT: 11897744956, in the performance of its activities, collects and processes personal data in compliance with all relevant laws and regulations.
The protection and security of the personal data of our customers, clients and business partners is a priority for Ivart Design d.o.o.
Please read this Information carefully!
Personal data processing manager
SPLENDOR tekstil d.o.o. is the controller of personal data in accordance with the law and regulations on the protection of personal data. SPLENDOR tekstil d.o.o., as the controller of personal data, determines the purpose and means of personal data processing and is responsible for the storage and use of personal data in paper and/or electronic form.
SPLENDOR tekstil d.o.o. may also be a personal data processor in its business operations in cases where it processes personal data in accordance with the written instructions of the personal data processor.
Data Protection Officer
SPLENDOR tekstil d.o.o., in accordance with legal and regulatory requirements, has appointed a Personal Data Protection Officer who you can contact regarding all issues related to the processing of personal data or the exercise of your rights to the protection of personal data.
Contact us: info@splendor-tekstil.com
Personal data we collect
The personal data we collect depends on: the type of service we provide to our customers, users and clients, the customer's intention to use our services, the type of contract we conclude with our client, as well as the customer's intention to exercise their rights based on legal and regulatory provisions on the protection of personal data. First of all, it concerns data without which we cannot perform the service, and includes at least:
- basic personal information (name and surname)
- basic contact information (address, phone number, email address)
- data related to the use of the website www.splendor-tekstil.hr
- data related to the use of SPLENDOR tekstil d.o.o. web shop
- data necessary for concluding consumer lending contracts
- other personal data necessary for the exercise of the client's rights based on legal provisions on consumer protection.
Collection and use of personal data
SPLENDOR tekstil d.o.o. collects and manages personal data for the purpose of buying and selling products and services from its own offer and in order to fulfill legal and regulatory obligations as well as for the purpose of realizing its own legitimate interests of legal business.
If we are required to do so by the relevant legal regulations, for certain reasons we will additionally ask the user for his (your) express consent.
The reasons why we process personal data for the purpose of concluding and fulfilling contractual obligations are:
- sale of goods and services
- sales and marketing activities of SPLENDOR tekstil d.o.o.
- administering the contractual relationship
- management and receipt of complaints, grievances and claims
- Delivery of purchased goods
- billing procedure
- other legal obligations arising from the operations of SPLENDOR tekstil d.o.o.
The reasons why we process your personal data based on our legitimate business interests are:
- notification of changes related to business conditions
- fraud prevention and detection
For all other activities not covered by the above reasons, we will request additional consent. Our clients have the right to withdraw the consent given at any time.
Access to personal data
SPLENDOR tekstil d.o.o. takes technical and organizational measures to ensure that the collected personal data is processed only in a manner consistent with the stated purpose. If necessary for the purpose of performing our business activities, access to personal data will be provided to third parties, namely: state bodies and public authorities that have the right to access personal data for the purpose of implementing legal obligations; courier services, financial institutions and other business partners.
Everyone except state bodies and public authorities processes personal data exclusively according to the instructions of SPLENDOR tekstil d.o.o.
Processing of personal data
User personal data will be processed within the European Economic Area (EEA) by the processors listed in the Access to Personal Data section, whose responsibility and obligation to protect personal data and maintain their confidentiality is defined by the contractual relationship and in accordance with all technical and organizational measures and legal regulations governing data protection. Your personal data collected by SPLENDOR tekstil d.o.o. for the purposes listed in the Collection and Use of Personal Data section will not be available to anyone who is not authorized by SPLENDOR tekstil d.o.o.
Exercise of Rights
When legally required, the user, customer, client has the right to information about the processing of their personal data; withdraw their consent at any time, if we process personal data with the given consent; correct or supplement personal data so that they are always accurate; delete personal data when they are no longer needed for the above purposes; submit a complaint to SPLENDOR tekstil d.o.o. or the competent state body.
SPLENDOR tekstil d.o.o. provides all interested parties with communication channels to exercise their rights related to the protection of personal data, by requesting:
- via e-mail sent in the SPLENDOR tekstil d.o.o. system to the registered e-mail address at info@splendor-tekstil.com
- via the SPLENDOR tekstil d.o.o. web form on the webshop www.splendor-tekstil.com
Regardless of the chosen communication channel, the request must be submitted in person and in a way that allows SPLENDOR tekstil d.o.o. employees to identify the applicant.
Right to complain to the supervisory authority
In addition to the objection to the processing of personal data submitted to SPLENDOR tekstil d.o.o., an objection to the processing of personal data can also be submitted to the Personal Data Protection Agency, Martićeva 14, Zagreb, 00385 (0)1 4609 999, azop@azop.hr, www.azop.hr
Storage of personal data
The period of time for which we retain users' personal data depends on the purpose for which we process it.
Data collected solely for the purpose of providing sales transactions or providing other services is retained for 12 months from the date of the last transaction in which it was used (for example, a delivery transaction, a complaint, etc.)
Data collected for processing based on a legal basis are kept in accordance with the time limits set by the provisions of the relevant law (for example, the Accounting Act, etc.)
Contact us
For any questions about how we use your personal data, you can contact us by email or post as follows:
- by sending an email to info@splendor-tekstil.com
- in writing to the address: SPLENDOR tekstil d.o.o., Petrovaradinska 1a 10000 Zagreb, Croatia
- via the web form located at www.splendor-tekstil.com
For communication to exercise rights related to the protection of personal data, it is necessary to use the communication channels defined in the chapter "Exercise of rights" so that each request is registered and the user as the initiator is identified.
Update Information on the processing of personal data
SPLENDOR tekstil d.o.o. regularly revises and updates the Information on the processing of personal data in accordance with changes in its own business processes or based on legal and regulatory obligations. The current version of the Information on the processing of personal data is available on our website www.splendor-tekstil.com . If there are significant changes that significantly affect the processing of personal data, we will publish the information on the website without delay and inform you directly.
Conditions for processing personal data for the purpose of providing delivery and return services
For the purpose of providing the service of delivery and return of goods SPLENDOR tekstil d.o.o. collects the following data:
- name and surname
- delivery or collection address
- telephone and/or mobile phone number
- email address
- information about the delivery or pickup address
We provide the above data to contracted business partners, logistics service providers for the purpose of performing the contracted services. The service providers are authorized by SPLENDOR tekstil d.o.o. to process the personal data of customers solely for the purpose of performing the contracted services.
Cookies and tracking of internet activities
A cookie is a text file that the websites you visit store on your device (computer, tablet, smartphone). SPLENDOR tekstil d.o.o. uses cookies to make it easier for visitors to access and improve the functions provided by the SPLENDOR tekstil d.o.o. website. The information we collect through cookies is used to remember settings and user activities on the website, such as browsing items, navigating through pages, adding products to your cart, interesting items or items to compare, and so on.
The user can delete or block cookies at any time in their browser settings. If a user accesses the SPLENDOR tekstil d.o.o. website with blocked cookies, certain functionalities on the site will not be possible.
SPLENDOR tekstil d.o.o. on the www.splendor-tekstil.com webshop uses services for analyzing visits and monitoring customer habits, such as Google Analytics. The service provider can use cookies to track the user's visits to our and other websites and, based on this, show the user SPLENDOR tekstil d.o.o. paid advertisements or advertisements from other service users. The user can stop the display of advertisements on the page of the service provider responsible for displaying advertisements.
Newsletter and use of personal data for marketing
If the user wants to receive information about our offer via e-mail, it is necessary to register for the Newsletter. When filling out the registration form, it is necessary to fill in the marked fields and enter the e-mail address to which he wants to receive the Newsletter. At any time, the user can unsubscribe from our Newsletter in accordance with the instructions that he will receive by e-mail after registration, as well as in each Newsletter. All registered users of the SPLENDOR tekstil d.o.o. website can register or unsubscribe from the Newsletter at any time in their profile.
For the delivery of the Newsletter, SPLENDOR tekstil d.o.o. may use the technical services of external business partners. In the above case, SPLENDOR tekstil d.o.o. provides them with the processing of only the e-mail address that the user has registered for receiving the Newsletter. We also ensure that the selected business partner uses it only and exclusively for the delivery of our Newsletter, during the period of time while the user is registered for it, and may not use it for any other purpose.
SPLENDOR tekstil d.o.o. will not share the user's contact information provided for registration for the Newsletter with third parties, except in the case and under the conditions specified in the previous chapter. Likewise, if the user has not registered to receive the SPLENDOR tekstil d.o.o. Newsletter, as a customer or user, he may only receive a message from us related to the order, payment or activities that he personally initiated. In addition, SPLENDOR tekstil d.o.o. will deliver information about changes related to our business and the relationship with the client, customer as a user of our services to the user's email address.