Terms of purchase

Company information

Company – full name:

SPLENDOR tekstil d.o.o. for mediation and trade

Company – short name:

SPLENDOR tekstil d.o.o.

Identification number:

01471171

Registry court:

The entity is registered with the Commercial Court in Zagreb, Tt-08-14350-2

MBS:

080324255

VAT:

45005463104

Headquarters:

Petrovaradinska 1a, 10 000 Zagreb

Legal form:

Limited Liability Company

Commercial banks and giro accounts:

HR6323600001102471942, Zagrebačka banka d.d. HR2223400091110727918, Privredna banka Zagreb d.d. HR1625000091101511111, Addiko Bank d.d.

Basic capital:

40,000.00 kn paid in full

Authorized representatives

Željko Perčić, CEO

Terms and Conditions

The Terms and Conditions govern the relationship between the Customer and the Merchant in relation to the terms and manner of ordering products, product prices, terms and methods of payment, warranty conditions for the conformity of goods, the Customer’s right to submit a written complaint regarding the Merchant’s products and services, the right to terminate the contract, product delivery and other services offered by the Merchant, the protection of personal and other data, as well as other matters relevant to the conclusion of a sales contract via the Internet.

The terms and conditions of business of the company SPLENDOR tekstil d.o.o. (hereinafter referred to as the Trader) have been drawn up in accordance with the Consumer Protection Act (Official Gazette 41/14; 110/015; 14/19), Chapter III. – Conclusion of contracts outside business premises and distance contracts and represent prior notice within the meaning of Article 43 of the Consumer Protection Act, the Electronic Commerce Act, the Civil Obligations Act and other applicable regulations of the Republic of Croatia.

The Merchant reserves the right to amend the Terms and Conditions at any time. All amendments will be published on the Merchant's website and will come into force at the moment of their publication on the website. Any amendments to the Terms and Conditions will apply to purchases made after the publication of such amendments.

The Buyer is obliged to check the applicable Terms and Conditions before each purchase.

By ordering the product, the Buyer confirms acceptance of the terms and conditions.

By accepting the general terms and conditions, the Buyer declares that all information provided about himself is true and complete, that he is of legal capacity, an authorized credit card user, and that there are no known obstacles to ordering and purchasing products, i.e., to purchasing via the online offer.

The general terms and conditions will be delivered to the customer as the content or attachment of an automated e-mail notification confirming that the contract has been concluded with the received order.

These Terms are available to service users at any time in a way that allows them to save, reuse and reproduce them.

These Terms and Conditions are considered an integral part of every Purchase Agreement concluded between the Merchant and the Buyer via the Internet.

If the buyer refuses to accept the shipment due to identified and visible damage to the transport packaging, he is obliged to fill out the appropriate delivery-courier service form regarding damaged shipments, and inform SPLENDOR tekstil d.o.o. via e-mail immediately, and no later than 8 (eight) days, whether he wants a repeated delivery or a refund. Upon receipt of the claimed shipment and the appropriate form, SPLENDOR tekstil d.o.o. is obliged to make a repeated delivery within the deadlines prescribed for delivery if it is a product that is in stock at SPLENDOR tekstil d.o.o. or to make a refund at the request of the registered user.

Buyer

A customer is any visitor to an online store who selects at least one product, orders and pays, thereby concluding a distance contract.

By ordering the product, the Buyer confirms acceptance of the terms and conditions of business and that they fully understand them.

Prices

The taxpayer SPLENDOR tekstil d.o.o. is in the VAT system.

Prices represent retail prices, expressed in euros (EUR), include VAT and are valid for all payment methods at the time of purchase.

Once the purchase is complete, the price on the day of the order applies, meaning all ordered goods will be delivered at the prices that were in effect when the offer was made, or at the time of the order.

SPLENDOR tekstil d.o.o. reserves the right to change prices at any time without prior notice and to launch price reductions and special promotions.

We do not accept orders from customers outside the EU.

Orders

SPLENDOR tekstil d.o.o., through its online store, enables the purchase of an available assortment of goods that are available in the web offer.

SPLENDOR tekstil d.o.o. reserves the right to delay the delivery of the order, if there is a problem with the payment of the order or if the customer has provided incomplete information about the delivery.

If the ordered product is unavailable (temporarily or sold out), the customer will be notified via email.

If the product is sold out, the order will be canceled and the customer will receive a refund.

Visible damage to transport packaging

The buyer is obliged to inspect the shipment upon receipt, report any visible damage directly to the delivery person, and refuse to accept a damaged shipment. By signing the delivery note and receiving the invoice, the registered user confirms that he or she inspected the product upon receipt and that there are no complaints about damage to the transport packaging.

Contract termination and refund

The customer has the right, without giving reasons, to unilaterally terminate the contract concluded outside the business premises or concluded remotely within 14 days.

The period in question begins to run from the day on which the goods that are the subject of the contract are handed over to the buyer or a third party designated by the buyer, who is not the carrier.

If the Buyer has ordered multiple items of goods in one order that need to be delivered separately, or if the goods are delivered in multiple items or multiple shipments, the deadline begins to run from the day on which the Buyer or a third party designated by the Buyer, who is not the carrier, is given possession of the last item or last shipment of goods.

If the Trader does not notify the Buyer of the right to unilaterally terminate the contract, this right shall expire within 12 months of the expiry of the termination period (the 12-month period shall begin to run after the expiry of the 14-day period provided for regular termination in the event of proper notification). If the notice of the right to unilaterally terminate is delivered within 12 months, the right to unilaterally terminate shall expire upon the expiry of the 14-day period from the date on which the Buyer receives that notice.

In order to exercise the right to unilaterally terminate the Agreement, the Buyer must notify the Seller, before the expiry of the deadline, by an unambiguous statement sent by e-mail to info@splendor-tekstil.hr or to the address: Petrovaradinska 1a 10000 Zagreb, Croatia. It is necessary to provide your name and surname, address, telephone number and subsequently the account number (IBAN) to which we will refund the funds if the order was paid by transaction payment to the company's account or by cash on delivery.

We will send you confirmation of receipt of the notice of unilateral termination of the contract, without delay, by email.

The buyer is obliged to return the goods without delay, and at the latest within 14 days from the day on which he informed the trader of his decision to terminate the contract.

The Merchant undertakes to refund the amount paid to the buyer, less the amount of the delivery, within fourteen (14) days of receipt of the written notice of termination of the contract, after the Merchant has checked and accepted the returned goods, which must be in their original condition.

The trader is not obliged to refund the payment before the goods delivered to the buyer are returned to him.

The Merchant is not obliged to return the amount of the charged delivery.

The Merchant undertakes to refund the amount paid using the same means of payment used by the Buyer when making the payment, unless the Buyer expressly agrees to another means of payment, and provided that the buyer is not obliged to pay any additional costs for such refund.

Merchandise must be returned in its original condition, must not have been worn or used, and must be returned with all original tags and receipt.

In accordance with Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any decrease in the value of the purchased product resulting from handling the purchased product, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

FORM FOR UNILATERAL TERMINATION OF THE CONTRACT

EXCLUSION OF THE RIGHT TO TERMINATE THE CONTRACT

The buyer does not have the right to terminate in cases prescribed by Article 79 of the Consumer Protection Act, and in particular if:

– the service contract was fully fulfilled by the trader, and the fulfillment began with the consumer's express prior consent and his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract if the service is fully fulfilled;

– the subject of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader's control, and which may occur during the duration of the consumer's right to unilaterally terminate the contract;

- the subject of the contract is goods that are made according to the consumer's specifications or that are clearly adapted to the consumer;

– the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery.

Exchange

Exchange for a different size or product is possible if the desired replacement item is available.

Replacement can be done:

by returning the item you wish to exchange to the following address:
Petrovaradinska 1a 10000 Zagreb, Croatia, after which you create a new order.
The Customer bears the cost of return.

COMPLAINTS AND OBJECTIONS

If the Buyer has any objections to the purchased products, according to Article 10 of the Consumer Protection Act, he has the right to send a written complaint to the Seller via e-mail to info@splendor-tekstil.hr or to the address: SPLENDOR tekstil d.o.o., Petrovaradinska 1a 10000 Zagreb, Croatia

Please enter your name, address, contact information and description of the complaint.

We will respond to your complaint in writing within 15 days of receiving it.

SPLENDOR tekstil d.o.o. accepts all forms of complaint related to the product that arrived with a mistake, in accordance with Art. 403 of the Obligations Act:

Overview of things and visible defects

Article 403

(1) The buyer is obliged to inspect the received item in the usual manner or have it inspected, as soon as possible in the normal course of things, and to notify the seller of any visible defects within eight days, and in the case of a commercial contract without delay, otherwise he loses the right to which he is entitled on that basis.

(2) When the inspection is carried out in the presence of both parties, the buyer is obliged to immediately notify the seller of his/her objections regarding visible defects, otherwise he/she loses the right to which he/she is entitled on that basis.

(3) If the buyer has shipped the item further without reloading, and the seller was aware or should have been aware of the possibility of such further shipment at the time of concluding the contract, the inspection of the item may be postponed until its arrival at the new destination, and in that case the buyer is obliged to inform the seller of the defects as soon as he could have learned about them from his clients in the normal course of things.

(4) In consumer contracts, the consumer as the buyer is not obliged to inspect the item or have it inspected, but is obliged to inform the seller of the existence of visible defects within two months from the date on which he discovered the defect.

DISPUTES

The Seller and the Buyer shall endeavour to resolve any disputes amicably and amicably, otherwise the competent court shall be the court in Zagreb. In the event of a dispute between the Buyer and the Seller, a complaint may be filed with the Court of Honour of the Croatian Chamber of Commerce, the Court of Honour of the Croatian Chamber of Crafts or a proposal for mediation at mediation centres. By special regulation of the European Union, from 15.2.2016. throughout the EU, disputes related to online purchases will be able to be resolved via the ODR platform. This means that if you encounter a problem during online purchases within the EU (defective product, inability to exchange, etc.) you can quickly and easily submit your complaint via this platform. The platform can be used by both consumers and traders, and the complaint can be submitted in any of the 23 official EU languages. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HR

Copyright

Copyright is fully reserved. All content and formats on the website www.splendor-tekstil.hr are the property of SPLENDOR tekstil d.o.o.

All content on our site, unless for personal use, may not be used or re-distributed to third parties without our permission. Copyright in any downloaded material is not transferable to you in the event of any downloading or copying. You may not reproduce, publish, distribute, display, modify, create derivative works from, sell or participate in the sale of, or export in any way, in whole or in part, any part of the content of the site.

PERSONAL DATA PROTECTION

FINAL PROVISION

If for any reason you do not agree with any of the purchase conditions, please do not use this online store.